Frequently Asked Questions

Everything you need to know about gifting with Gift It Gray.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

Can I include a personalized message with my gift?

Absolutely! During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will include on a premium card inside the package.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.

Do you offer international shipping?

Currently, Gift It Gray ships exclusively to addresses within the United States and Canada. We are working on expanding our delivery zones in the near future.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the gift boxes pre-assembled?

Yes, all our curated gift boxes come professionally assembled, tucked with protective fill, and finished with our signature gray ribbon so they are ready to be opened.